Terms & Conditions

Online purchases from Dr Rita Rakus can only be made by those persons over the age of 18. If we discover that an order has been placed by a person under this age, we reserve the right to cancel the order and refund any payments made.

Disclaimer

Dr Rita Rakus has taken care in the preparation of the content of this Website.
 
The views and opinions expressed in customer reviews are entirely those of the author. They do not represent the views of this company and we cannot be held responsible for any representations made about the products.
 
Information on this Website is not a substitute for the expertise and judgment of your doctor or pharmacist or any other health professional. All content provided on this Website is for information purposes only and is in no way intended to replace professional medical care or attention by a qualified practitioner and cannot and should not be used as a basis for diagnosis or choice of treatment.
 
You must consult your doctor or pharmacist if you are unsure about taking, using or giving of a particular product purchased from this Website or acting or relying on any information contained in this Website. Please consult your doctor before taking any new product, particularly if you are already taking medication or under medical care. You should make sure that you carefully read all product packaging and labels prior to use.

If you have, or suspect you may have a health problem you should consult your doctor. 

Secure Shopping / Payment Options

Your credit/debit card transaction is safe and secure when you place your order online at our website.

Because Internet security is so important to us and to our customers, our online shop uses the WorldPay Merchant Account facility provided by WorldPay (www.WorldPay.com). We (DrRitaRakusShop.Com) do not therefore store records of credit/debit card details as all transactions are processed by the secure systems at WorldPay

We accept payment using the following credit or debit cards:

VISA, VISA Delta, VISA Electron, MasterCard, Maestro, and Solo.

We accept the following currencies:

Kenyan Shilling
Kuwaiti Dinar
Estonian Kroon
Romanian Leu
Maltese Lira
Latvian Lats
Lithuanian Litas
Mexico Peso
Netherlands Antilles Guilder
Israeli Shekel
Norwegian Krone
New Taiwan Dollar
New Zealand Dollar
Philippine Peso
Polish New Zloty
Qatari Rial
Brazilian Real
South African Rand
Russian Ruble
Malaysian Ringgit
Omani Rial
New Romanian Leu
Indonesian Rupiah
Pakistan Rupee
Indian Rupee
Singapore Dollar
Saudi Riyal
Swedish Krona
Slovak Koruna
Sri Lanka Rupee
Ukrainian Hryvnia
US Dollar
South Korean Won
Chinese Yuan Renminbi

Item Availability

We strive to only offer products that are in stock in our offices. DrRitaRakusShop.Com makes every effort to dispatch your order as soon as possible. Please allow 1 to 2 business days to process your order. If there are any delays with your order, you will receive an e-mail notification and an option to cancel your order or wait until stock becomes available. Once an order is dispatched, the delivery time will be based upon the delivery method you chose during checkout.

Cancelling or Changing Your Order

Once placed, orders cannot be directly amended or cancelled via our online shop.
If you want to change or cancel your order after it’s been placed, please e-mail us or call our Customer Services department on +44 (0)20 7460 7324 between the hours of 9am – 5pm (GMT), Monday - Friday. Please be sure to have your order number with you.

Please note that changes and cancellations to orders cannot be made if we are not notified within a reasonable time before items are dispatched to you. If items have already been dispatched then you will need to go through our returns process.

Returns, Exchanges & Refunds

In the United Kingdom

As a online shop based in the United Kingdom we comply with the UK Consumer Protection (Distance Selling) Regulations 2000.

This legislation gives UK citizens the right to cancel an order up to 7 working days from the day after which the goods are received by them and they have had the opportunity to examine them. If you wish to cancel an order written notice of this cancellation must be received by us, in the form of a completed return slip by post, fax or email.

Returning Your Purchase

If for any reason you’re unhappy with your purchase, you can return it to us in its original condition, (unopened), within 14 days of receipt (this is 7 days more than our legal requirement) and we will issue a full refund for the price of the goods, or exchange for items of the same value. In the case of items shipped as gifts to others, we will gladly exchange them for items of the same value.

We cannot accept the return of a product if it has been opened and used. If an item has been opened and used we will only accept the return if the product is found to be faulty. If you’re returning an item because it's faulty, damaged or sent to you in error (these must be in unopened condition) we will refund the delivery charges incurred in returning the item to us. Any replacement items will not incur additional delivery charges.

If you’re returning an item because of any reason other than it being defective or damaged, we will not refund the return delivery costs.

In the interests of hygiene we are unable to offer a refund or exchange on underwear and feminine items such as pelvic floor exercisers, panties, knickers, thongs etc. once opened. It is therefore very important that you check your measurements prior to ordering such garments. Items of this nature must be unused and returned in the original, sealed, unopened packaging to qualify for a refund should you change your mind about your purchase.
 
This does not affect your statutory rights as a consumer.

We recommend that proof of postage is obtained for returned items, and would also recommend that items are returned using a traceable service such as Royal Mail Signed For (Recorded) or Special Delivery.

Returns must be accompanied by a copy of the return slip. Refunds and exchanges are typically processed within 2 weeks of receipt.

Refunds

Refunds will be made in the original form of payment only (via the worldPay systems) to the original purchaser within 30 days (as required by law).
   
If the full order is returned for a refund, any points earned on products originally purchased and any special offer loyalty points awarded for placing an order will be voided from Your Account.

In the EU

As distance selling regulations are generally common to other member states within the EU, following a European Directive, we offer the same returns policy as is available to UK customers to EU customers who purchase from us.

Outside the EU (USA, Canada, Australia & New Zealand)

For customers outside of the EU, we can only offer returns for defective or damaged items or for those sent to you in error.

For more information please see returns, exchanges and refunds.

Complaints

If you feel that you need to make a complaint for any reason, please do so in writing to:

Dr Rita Rakus

34 Hans Road,

Knightsbridge,

London

SW3 1RW

We will respond to and acknowledge all complaints within 5 working days. All complaints will then be investigated and responded to with a resolution within 21 days.
 

Privacy Policy

The security of your personal information is our highest priority. Our data collection and storage is in line with the UK Data Protection legislation.
 
Your name and address details are required to deliver items to you. We ask for your email address so that we can send confirmation details relating to the placement and delivery of your order, and so you can receive our newsletters with information and special offers. We also need this information in order to provide you with a login and account information.
 
We will not sell or disclosed any of your personal information to third parties.